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    Bring your gear with confidence

    Thule is dedicated to providing exceptional products that are quality tested and guaranteed against defects in materials and workmanship.

     

    Thule Guarantee

    The Thule Guarantee will cover any defect or damage affecting your Thule product. Even damage caused by normal wear and tear or the natural discoloration of materials for 2 (two) years from the date of purchase by the original purchaser. The Thule Guarantee gives you specific legal rights. It does not affect any statutory rights that you have as a purchaser of a defective product.

    Thule reserves the right to:

     Repair the item falling under the terms of the Thule Guarantee

    • Replace the item if the damage or defect cannot be repaired
    • Offer a similar product of comparable value, or refund the price paid, if we cannot replace with the same model

    The Thule Guarantee does not cover defects resulting from conditions beyond Thule’s control. These include, but are not limited to, misuse, overloading, or from failure to assemble, mount or use the product or its accessory in accordance with Thule’s written instructions, guidelines, and safety text. Nor does it cover damage to the user’s vehicle, electronic devices, cargo, or to any other person or property.

     

    Thule Extended Warranty

    Thule’s Extended Warranty applies to products and accessories produced by Thule and sold to the original purchaser under the brand name Thule. The warranty covers defects in materials or workmanship and, depending on the type of product, applies up to a certain number of years from the date of the original retail purchase. Please see below the specific length of the total warranty (Thule BringIt! Guarantee plus Thule Extended Warranty) for each product.

    Subject to the limitations and exclusions described in this warranty, Thule remedies defects in materials or workmanship during the warranty period, by repairing or replacing (Thule’s option) the defective component(s) without charge for parts or labour.


      2 Year Thule Guarantee Thule Extended Warranty Thule Extended Warranty
    (Total number of years)
    Carriers & Racks
    Bike Carriers Yes + 3 years 5 years
    Boxes & Baskets Yes + 3 years 5 years
    Roof Racks Yes + 3 years 5 years
    Water Sport Carriers Yes + 3 years 5 years
    Winter Sport Carriers Yes + 3 years 5 years
    Sport & travel bags
    Technical Backpacks Yes + 1 year 3 years
    Luggage & Duffels
    Luggage
    Duffels

    Yes
    Yes

    + 3 years
    No

    5 years
    2 years
    Bike Bags & Racks Yes + 3 years 5 years
    Sport Transport Bags
    Winter Sport Transport Cases
    Bike Transport Cases

    Yes
    Yes

    No
    + 3 years

    2 years
    5 years
    Bags & Cases
    Daypacks & Messengers Yes No 2 years
    Laptop Sleeves & Cases Yes No 2 years
    Phone & Tablet Cases Yes No 2 years
    Camera Bags & Cases Yes No 2 years
    Active with kids
    Bike Trailers & Seats
    Bike Seats
    Bike trailers, Multisport Trailers

    Yes
    Yes

    + 3 years
    +8 years on frame

    5 years
    2 years fabric/10 years frame
    Strollers
    Thule Urban Glide
    Thule Glide
    Thule Sleek

    Yes
    Yes
    Yes

    + 8 years on frame
    + 8 years on frame
    + 1 year

    2 year fabric/10 years frame
    2 years fabric/10 years frame
    3 years
    Conversion Kits Yes No 2 years
    Accessories Yes No 2 years
    Child Carrier Backpacks Yes + 1 year 3 years
    Motorhome & Caravan Accessories Yes No 2 years

     

    Please note the following restrictions applicable to the Thule Extended Warranty:

    • Thule does not cover defects resulting from conditions beyond Thule’s control. These include, but are not limited to, misuse, overloading, or from failure to assemble, mount or use the product or its accessory in accordance with Thule’s written instructions, guidelines, and safety text. Nor does it cover damage to the user’s vehicle, cargo, or to any other person or property.
    • During the period of the Thule Extended Warranty, we will not cover damages and/or defects resulting from typical wear and tear (for example brakes, tires and tubes, electrical parts, surface issues, faulty zipper tape, damaged buckles, coating peeling off and discoloration of fabrics).
    • Thule does not cover damages resulting from abuse (such as tears, cuts, and holes in the fabric) and cosmetic damage (such as scratched or stained fabrics).
    • Other damage not covered is damage caused by airlines or other transit damage (such as pressure damage; tears, cuts, and holes in the fabric; damage to the wheel covers, handles and other hardware of the bag). Damage claims in transit cases should be filed against the carrier.
    • The purchaser will be responsible for the cost of returning the component(s)/product(s) and the proof of purchase back to the place where the product was purchased.

    If you have any questions, please let us know by using the Contact Us form.


    How to report a warranty

    Please return your product along with proof of purchase to föray. Your claim will be evaluated and handled by us here in NZ with consultation with Thule Customer Service as required.